ITIL V.3 Foundation – Yogyakarta

ITIL V.3 Foundation – Yogyakarta

[S307]

  • Selasa – Kamis, 2 – 4 Agustus 2016
  • Selasa – Kamis, 6 – 8 September 2016
  • Selasa – Kamis, 4 – 6 Oktober 2016
  • Selasa – Kamis, 1 – 3 November 2016
  • Selasa – Kamis, 6 – 8 Desember 2016

TEMPAT

Yogyakarta, Surabaya, Semarang, Solo, Jakarta, Bandung, Bali, Batam, Makassar, Balikpapan, Banjarmasin, Pontianak.

INVESTASI

  • Investasi pelatihan selama 3 (tiga) hari ini adalah senilai Rp 7.5000,- (Tujuh Juta Lima Ratus Ribu Rupiah) untuk setiap peserta (khusus untuk wilayah Yogyakarta, dengan minimal peserta 2 orang).
  • Apabila perusahaan mengutus lebih dari 3 peserta, maka setiap peserta cukup membayar 7.000.000,- (Tujuh Juta rupiah).
  • Untuk pelaksanaan di kota lain, harga menyesuaikan dengan jumlah peserta.
  • Including : Trainer yang berkualitas, Module / Handout, Sertifikat, Training Kit (tas, block note, alat tulis, flask disk), Souvenir, 1 X Dinner, Pick up dari bandara jika mengirimkan minimal 2 peserta.

FASILITATOR

Agung B Wibowo ST, M.Kom/Budi Sutejho, S.Kom, MM dan Team  

(Pakar dalam bidang IT & Telecom and Application Development, akademisi dan sekaligus praktisi, yang telah berpengalaman dalam memberikan training & consulting pada organisasi/perusahaan milik pemerintah maupun swasta)

DESKRIPSI

TOPIK / MATERI

  1. Introduction
  • The Four Perspectives (Attributes) of ITSM Benefits of ITSM
  • Business and IT Alignment
  • What is ITIL®?
  1. Common Terminology
  • What are Services?
  • Processes & Functions
  • Defining Processes
  • Defining Functions
  • Connecting Processes and Functions
  1. The Service Lifecycle
  • Mapping the Concepts of ITIL® to the Service Lifecycle
  • How does the Service Lifecycle work?
  1. Service Strategy
  2. Major Concepts
  • Creating Service Value
  • Service Packages and Service Level Packages
  1. Service Strategy Processes
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  1. Service Strategy Summary
  • Interfaces with the Service Design Phase
  • Interfaces with the Service Transition Phase
  • Interfaces with the Service Operation Phase
  • Interfaces with the Continual Service Improvement Phase
  1. Service Strategy Service Scenario
  • Overall Service Strategy
  • Service Portfolio Management Considerations
  • Financial Management Considerations
  • Demand Management Considerations
  1. Service Design
  • Major Concepts
  • Five Major Aspects of Service Design
  • Service Design Packages
  • Service Design Processes
  • Service Level Management
  • Supplier Management
  • Service Catalogue Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Service Design Scenario
  • Service Level Management Considerations
  • Capacity Management Considerations
  • Availability Management Considerations
  • Information Security Management Considerations
  • Service Catalogue Management Considerations
  • ITSCM Considerations
  • Supplier Management Considerations
  1. Service Transition
    1. Service Transition Processes
  • Knowledge Management
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management Service Validation and Testing
    1. Service Transition Summary
    2. Service Transition Scenario
  • Knowledge Management Considerations
  • Service Asset and Configuration Management Considerations
  • Change Management Considerations
  • Release and Deployment Management Considerations
  • Service Validation and Testing Considerations
    1. Service Transition Review Questions
  1. Service Operation
    1. Service Operation Functions
  • The Service Desk
  • Technical Management
  • IT Operations Management
  • Application Management
    1. Service Operation Processes
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Access Management
    1. Service Operation Scenario
  • Functions
  • Processes
    1. Service Operation Review Questions
  1. Continual Service Improvement
    1. Continual Service Improvement Processes
  • Service Level Management
  • Service Measurement and Reporting
  • CSI (   Step) Improvement Process
    1. Continual Service Improvement Summary
    2. Continual Service Improvement Scenario
  • Service Level Management
  • Service Measurement and Reporting
  • CSI Process
    1. Continual Service Improvement Review Questions
  1. ITIL® Foundation Exam Tips
  • Exam Details
  • Practical Suggestions
  1. Studi Kasus

 

REGISTRATION :

ISIKAN FORM BERIKUT :

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