11 – 12 Maret 2019 (RUNNING)


Hotel Harris Tebet , Hotel Puri Denpasar – Jakarta


Rp 3.500.000,- ( termasuk Souvenir, flask disk, kunjungan lapangan, materi hand-out dan CD modul, 2x coffee break, makan siang dan sertifikat )


Carlina Agnes Patuwo
Lina is the principal consultant and founder of her own human resource application service provider and consulting business. She coaches human resource practitioners in human resource processes, secretaries and other individuals. She has 32 years’ management, human resources, secretarial, administration, consultancy and training experience and has undertaken various projects and performed a range of services including training delivery, needs analysis and research, and consulting. Lina graduated from Tarakanita Academy in Jakarta with a major in Secretarial Science degree, which then accomplished and gained her knowledge and experience as a Secretary to Managing Director from a pipe manufacturing company in Jakarta in 1982. Her management experience has led her to believe that all personnel within any organization can excel through developing their mental resources, consequently benefiting not only themselves but also the institutions they represent. Among her list of clients are Pfizer Indonesia, Bank CIMB Niaga, Bank Maybank Syariah, Bank BNI, United Tractors, Alstom Grid, Kapal Api Global, Rajawali Corpora, Express Transindo Utama (Express Taxi), KPK, Kementerian Perhubungan, LPSE Kementerian Keuangan, Samsung Electronics Indonesia, Chevron Pacific Indonesia, Travira Air, and any more.


An efficient and effective office secretary builds good image of an organization and proves to be an asset to his/her supervisor. Information technology has brought about a paradigm shift in office working and the skills required by office secretaries. Decision makers are overloaded by information and data so they need skillfully trained to stream line the flow of information. The more skills they have, the more time their organizational heads will save and the organization as a whole will become more effective and professional.

During the workshop, the participants will review and discuss which kind of duties and skills they are responsible for and which standards should be achieved in performing a variety of office tasks.

Program Objectives:
After completing this practical program, participants will be able to:
• understand how her role as Secretary contributes to organizational success
• build an effective work team
• plan and coordinate workflow and productivity
• interact with people in ways which reinforce positive working relationships
• show concern for excellence
• manage personal emotions and stress
• manage conflict, difficult situations and people with ease
• deliver presentations to small groups for maximum effect

Target Participants:
This Program is suitable for all secretaries or professionals in each industry who lead secretarial support, manage an office environment, or work as a personal assistant within the organization.

Topics Covered:
Day 1:
1. The Role of the Secretary
• Key functions of your role
• Self-assessment
2. Communicating for Results
• Why are effective communication skills important?
• What is communication?
• The communication process
• Barriers to effective communication
• Skills for effective communication, persuasion and influence
• Listening – the key to communication success
3. Leadership and Office Management
• Your leadership style
• Factors that influence leadership in your organization and in your office
• Ways in which you can influence your team
• Why networking is critical to your success

Day 2:
4. Effective Presentation Skills
• Planning an effective presentation
• Practice and rehearsal
• Personal delivery skills
• Reviewing the presentation for maximum learning and effect
5. Managing Work
• Time management/self-management
• Managing stress
• Goal setting
• Priority management
• Becoming a Quadrant II time manager
• Dealing with time wasters
• Maximize effectiveness by managing meetings
6. Managing Conflict
• What is conflict?
• Finding an appropriate conflict management style
• Mapping and defining conflict
• Appropriate assertiveness and empathy
• Dealing with anger in yourself and others

• Active Participation by all group members
• Small group discussions
• Role play / Case study work
• Problem-solving real work issues
• Individual Action plan
• Comprehensive Reference materials to take away with you


Pre-Registration (Pendaftaran Tidak Mengikat)
  1. (required / wajib diisi)
  2. (required / wajib diisi)
  3. Jenis Kelamin
  4. (valid email required / email yang valid dibutuhkan)
  5. (valid email required / email yang valid dibutuhkan)
  6. (required / wajib diisi)
  7. (required / wajib diisi)
  8. (required / wajib diisi)
  9. (required / wajib diisi)


Ketik SMS dengan format :
-kirim ke 085286451074

Contoh :


Print This Post Print This Post Email This Post Email This Post


Comments are closed.

Post Navigation