EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

[S135]

WAKTU

25 Februari 2013
25 Maret 2013
30 April 2013
31 Mei 2013
14 Juni 2013
29 Juli 2013
26 Agustus 2013
30 September 2013
04 Oktober 2013
19 Nopember 2013
12 Desember 2013

TEMPAT

Hotel di Jakarta

INVESTASI

Rp. 1.500.000,-/ peserta
(sudah termasuk Coffee Break + Lunch, modul dan sertifikat)
Early Bird 15 hari sebelum Pelaksanaan hanya Bayar Rp. 1.250.000,-

Untuk 5 Peserta dari perusahaan yang sama diskon 15% untuk semua peserta
Special Bonus : (CD Audio Relax and Recharge) + Souvenir

INSTRUKTUR

Ari Winarman,. MM.
International certified NLP Coach, Certified NLP Master practitioner, certified NS NLP Practitioner, Certified EFT level 2, Certified Quantum touch practitioner, certified Talent Management, Book Writer QLS (spiritual NLP), Eperience trainer for more than 9 years.
Team Trainer yang mempunyai sertifikasi international maupun lokal

DESKRIPSI

A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion which must have by receptionist.

Program Objectives :
After this workshop, participants are expected to:
1. Understand his/her role in organization
2. Know how to facing and serving customer, either directly or indirectly
3. Having motivation in running his/her role better.
Materi
1. Role of Receptionist
2. Rapport Building
3. Presentation Skills
4. Analog Marking
5. Meta communication
6. Listening skills
7. Professional Telephone skills
8. Inner Communication skills

Metode Pelatihan :
a. Pemaparan materi menggunakan modul yang disesuaikan dengan output/ tujuan pelatihan ini.
b. Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda.
c. Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta.
d. Penyampaian materi selalu dibawakan dengan pendekatan Spiritual dan Emotional.
e. Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta pelatihan.

Who should attend?
Receptionist, telephone operator, secretary

INFORMASI PENDAFTARAN

Ketik SMS dengan format :
DAFTAR<spasi>
JUDULTRAINING#TGLTRAINING#NAMA#PERUSAHAAN#JMLHPESERTA#EMAIL
-kirim ke 085286451074

Contoh :
DAFTAR TRAINING ISO#2Mei2011#ARIEF#Company#3#nama@email.com

atau ISIKAN FORM BERIKUT :

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