[S130]
TIME
21-23 Februari /13-15 Maret / 3-5 April / 9-11 Mei /19-21 Juni / 10-12Juli / 1-3 Agustus / 25-27 September / 16-18 Oktober / 6-8 November / 4-6 Desember 2012
VENUE
Hotel All Seasons – Jl. Dagen No. 107 Malioboro Yogyakarta
INVESTASI
IDR 4.500.000 per participant – non residential
INSTRUKTUR
Drs. Bambang Darmadi, MM and team
DESCRIPTION
OBJECTIVES
At the end of this program, participants will acquire the necessary knowledge and skills to plan and conduct customer service audits in a professional manner.
OUTLINE
1. Concept of effective CS audit
2. Audit planning and preparation
3. CS audit methodology and tools
4. Analysis of :
a. CS strategies, plans & programs
b. CS organization
c. CS systems, policies & procedures
d. CS operations
5. Fits-gaps analyses
6. Pinpointing areas of concern
7. Audit report
WHO SHOULD ATTEND?
Directors, General Managers, Customer Service/Relations Heads, Internal Audit Managers/Officers, Planning Managers/Officers, and Quality Control Managers/Officers
DELIVERY TYPE
Lecturing, workshop, consultative discussion, and case study.
TRAINING FACILITIES
- Training Module
- Stationeries: notesbook and ballpoint
- Training bag or backpack
- 2x coffee break and 1x lunch at days of training
- Exclusive T- Shirt
- Certificate
- Training Photo
- Transportation for participants from Airport/railway station to hotel / training venue (Minimal number of participants from the same company is 2 persons)
REGISTRATION :
Ketik SMS dengan format :
DAFTAR<spasi>
JUDULTRAINING#TGLTRAINING#NAMA#PERUSAHAAN#JMLHPESERTA#EMAIL
-kirim ke 085286451074
Contoh :
DAFTAR TRAINING ISO#2Mei2011#ARIEF#Company#3#nama@email.com
atau ISIKAN FORM BERIKUT :
cforms contact form by delicious:days
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